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1. GENERAL
QUESTIONS
Is this site secure during the time I am entering personal or
financial information?
Absolutely. This site uses
COMODO SSL security for all transactions
that involve personal information and financial transactions. Your
browser tools provide you an icon of a padlock during secure
transactions. Also, observe carefully your browser's address bar.
Look for 5 letters including an "s" ( https ) at the beginning of the address; instead
of the usual 4 letters( http ) Secure areas will display an address
of https://www.images... non-secure areas will display an address of
http://www.images....
What is SSL?
Short for Secure
Sockets Layer, a protocol developed by Netscape for transmitting
private documents via the Internet. SSL uses a cryptographic system
that uses two keys to encrypt data − a public key known to everyone
and a private or secret key known only to the recipient of the
message. Internet Explorer, Mozilla, Safari, and Opera support SSL,
and many Web sites use the protocol to obtain confidential user
information, such as credit card numbers. By convention, URLs that
require an SSL connection start with https: instead of http:.
What types of payments do you accept?
We accept payments using PayPal, Google Checkout, and Credit Card (via PayPal even
if you do not have a PayPal account.)
I forgot my password, how do I sign in/log in to my account?
Click this link "My
Account" (the same link is located in the Nav bar
at the top of this page). The link takes you to the store's
Log In/Sign In and Registration page. At the top of the page
(beneath the Log In area) select “lost password”. A
new "temporary" password will be sent to at the email address we have on record for
you. Simply sign in with the new "temporary" password. After
you are signed in you can reset your password by creating a new one
or reinstating your old one.
Do you protect the privacy of the information I submit to you?
Yes. We do not sell your personal information, including your email
address with other companies. However, we may share your personal
information with third-party partners. Please read our Privacy
Policy for further clarification.
Do you buy photos or post those from other photographers?
No we do not buy photos. All images posted on this web site are shot
by Frank Davido.
Which browsers are compatible with this website?
Images by Davido has been tested with Internet Explorer, Firefox,
Opera, and Safari on Windows and Macintosh platforms.
Can I use http://images... or must I include the www; e.g.,
http://www.images...?
You must include the www; e.g., http://www.images... because the
site security requires www. Refer to SSL.
What is a
cookie?
Cookies are files that are stored on your computer by some
websites including Images by Davido. They're usually used to keep
track of information about you (for example, your user name,
password, or the contents of your shopping cart). Some
websites require cookies. If you choose not to allow cookies to be
saved on your computer, some websites might not display correctly.
Does my browser need to accept cookies?
Yes. The Images by Davido.com website requires a browser that is
enabled to accept cookies. You cannot SECURELY conduct business
without cookies. (See SSL)
How do I
enable cookies (accept them) ?
Internet
Explorer: Tools > Internet Options> Privacy tab >Sites >
enter this site's complete address (URL) > Specify allow
cookies.
Mozilla (FF): Tools > Options > Privacy
OPERA: Preferences > Cookies
SAFARI: Choose
Edit > Preferences > Security > Accept settings
Can I search images without being logged in/signing in to my
account?
Yes you can. However you can not administer your account or make a
purchase without logging in/signing in. User name and password are
required for access to your account.
Sometimes pages are showing old information, what do I do to
see updated information?
Always "refresh" your browser. Most browsers provide an icon
allowing you to refresh. All browsers will refresh by pressing the
F5 key on the keyboard (top row).
How Can I print my invoice?
Printing your invoice is an important part of your account
administration. However you cannot administer your account without
logging in/signing in. User name and password are required for
access to your account. After logging in/signing in to your account,
use your keyboard to print your invoice. Press and hold the "Ctrl"
key and press the "P" key. Or go to the browser's menu and
click File > Print (you will probably be shown a list of printers -
choose one).
How do I view previous orders?
Reviewing your previous orders is an important part of your account
administration. However you cannot administer your account without
logging in/signing in. User name and password are required for
access to your account. Click on "My Account" and your
previous orders will be displayed.
Will the watermark appear on my ordered print?
No, the watermark is only shown on line to protect our images from
theft or inappropriate use.
What print sizes are available?
Prints are available in a wide range of sizes (generally, 5x7
through 20x30). All of the print sizes available for the image you
select will be shown in a drop down box on the purchase page. Prints
purchased are either Landscape (horizontal) dimensions or Portrait
(vertical) dimensions. All dimensions are in terms of longest side
vs. shortest side. The longest side of a landscape print is its
width. The longest side of a portrait print is its height. The
smallest print size you can purchase is 5 X 7 and the largest is 20
X 30. If you want a print larger than 20 X 30 please send an email
to
Print Size Request.
Please include size requested. Most images provide you many
choices.
How long will it take to receive my print order?
The time it takes for you to receive your order depends on the
shipping method you select. When ordering choose between USPS-Priority
($4.95), FedEx-Next Business Day ($9.95), or Canada USPS-Ground
($14.95). Upon order completion (prints made) your order will be
shipped within 24 hours.
Shipping
When ordering choose between USPS-Priority ($4.95),
FedEx-Next Business Day ($9.95), or Canada USPS-Ground ($14.95).
Upon order completion (prints made) it will be shipped within 24
hours. The time it takes for you to receive your order depends on
the shipping method you select.
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2.
GLOSSARY, TERMS, DEFINITION, and PURPOSE of LINKS
My Account Link
Use this link to Sign In/Log In to check your account.
My Account
Your account information here at Images by Davido. When
you Sign In/Login you are granted access to your account information
allowing you to:
- View order status and transaction details.
- View or change My Account information.
- View or change entries in my address book.
- Change My Account password.
- Email Notifications
- Subscribe or unsubscribe from newsletters.
Register -
(also known as Sign
In or Log In)
As a new customer you
cannot purchase on this site until you create an account. Use the
Sign In link or the My Account link to access the Registration
portion of the Sign In/Registration page and create your new
account.
Sign In Link - (also known as Log
In Link)
Use this link to Sign In/Log In . You cannot make a purchase,
or check the status of an order if you are not signed in. If you are
not a customer, you can use this link to take you to the
Registration page.
Sign Out Link
When you have finished shopping use this link to properly
close. If you had items in your shopping cart, they have been saved.
The items you saved in your cart will be restored when you Sign
(back) In to your account.
Shopping Cart (also known as Cart)
Using your mouse and key board
you can select items for purchase. Two shopping carts are available;
either a temporary (Visitor's) cart or a Secure Permanent (Member's)
cart.
Visitor's Cart
When you visit, you are provided a Visitor's Cart.
You do not have to Sign In or Create a Profile to use your Visitor's
Cart. If you leave the store and have items in the Visitor's Cart,
it will be emptied. There is no record kept of your visit to the
store or the contents of your Visitor's Cart.
Member's (Secure) Cart
Signing in (and creating a profile) will
change your shopping cart's status from Visitor's to Member's and
will save its contents. You must acquire a Member's Cart to make
purchase(s). To acquire a Member's Cart Sign In and Register (create
a profile).
Log In/Sign In Benefits
If you leave the store and have items in
your Member's Cart, the contents will be "remembered" (the contents
of the cart will be saved). When you return, you can Log In and
continue to shop or you can complete the remaining purchase process
steps.
Search
To locate information contained on this site by entering
the terms (keywords or numbers) in a search box.
Search Box
The space (or box) provided by a search aid for
entering the terms (key words or numbers) to be used in a key-word
search.
Keywords
Generally refers to any number, word and/or phrase you
might search for in order to find information or a page on this
site. Each variation of a keyword, such as the plural form of the
word, is treated like a separate keyword. Phrases (i.e., a string of
multiple keywords) are generally used interchangeably.
Add to Cart
A button allowing you to add an item to your shopping
cart. It is the first step in the Images by Davido purchase process.
Payment Details
Step 4 of the purchase process. This page provides
secure detailed information regarding your Payment. Editing of your
billing information is allowed on this page. You acknowledge the
Terms and Conditions bound to your purchase or order by ticking the
appropriate box on this page.
Order Confirmation
Step 5 of the purchase process. This page
provides secure detailed information regarding Confirmation of your
order including Billing and Delivery. Editing of all information
regarding your order is allowed here.
Order Status
Your completed order will have a status as to where
it is in the order cycle. There are four: (1) Pending,
(2)Processing, (3) Delivered, or (4) Update.
Print Size,
Price, and Finish
Print
Size and Price -
Step 1 of the purchase process is Add to Cart. Located
between the image and the Add to Cart button is a drop
down box providing choices of size (dimensions) which includes
price. For example 5x7
($15.00). Prints purchased are either Landscape
(horizontal) dimensions or Portrait (vertical) dimensions. All
dimensions are in terms of longest side vs. shortest side. The
longest side of a landscape print is its width. The longest side
of a portrait print is its height. The smallest print size you
can purchase is 5 X 7 and the largest is 20 X 30. Related to the
size and included in the drop down is the purchase price.
NOTE 1:
Most images provide you many choices.
A few
images provide only 1 or only 3 choices. Pages are clearly
marked.
Print Finish - Step 1 of the purchase process is
Add to Cart.
Located between the image and the Add to Cart button and below the
Print Size and Price drop down box is a second drop down box providing choices of
Print Finish. (1) Matte finish and (2) Pearlescent
finish. Looking at the surface of the print, Matte finish is a flat (non-glossy) finish and is the default
finish at no additional cost. Pearlescent finish is a shiny finish
(glossy) and has an additional fee.
NOTE 1: If you want
to purchase a variety of prints in mixed sizes and
finishes you can combine them all at the same time by changing your
selections and adding to cart as a single order.
NOTE 2: For any individual order there is no additional shipping
fee. In other words, you do not pay separately for the individual
prints in an order. Instead you pay for all the prints in a single
order.
Watermark
Background text or graphics added to an image. Will the
watermark appear on my purchased print? No, the watermark is only
shown on line to protect our images from theft or inappropriate use.
Gallery Links
Step 1 of the purchase process is
Add to Cart.
Located beneath the image in step 1 is a link providing you
immediate (return) access to the Gallery Purchase Information page
of the image.
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3.
PURCHASE PROCESS OVERVIEW
We offer three
secure
Purchase Process methods;
1. Google Checkout
(GCO), 2. PayPal (PP), and 3.
Credit Card (CC).
You are provided a
secure purchase process and will receive an email receipt of your
transaction. Your order will be processed and shipped within
24 hours of order completion (prints made).
1. Google Checkout (GCO)
A Google account is required. If you do
not have a Google account you can create it FREE as part of the
Google purchase process. You do not have to Sign In/Log In to
purchase via Google Checkout. It is the fastest checkout
method
2. PayPal (PP)
A PayPal account is required. If you do not have a
PayPal account you can create it FREE as part of the PayPal process.
You are required to Sign In/Log In if you are a returning customer
or Register (create a profile) if you are a new customer. It takes
less than 30 seconds.
3. Credit Card (CC)
Use your Credit Card whether you have a Google
or PayPal account or not. Simply follow the PayPal purchase steps
until you get to the PayPal shopping cart. There the Credit Card
option is available. You are required to Sign In/ Log In if you are
a returning customer or Register (create a profile) if you are a new
customer. It takes less than 30 seconds.
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4.
PURCHASE PROCESS STEPS
Google Checkout
(GC) Purchase Process is a 3 step secure process
1. Add to Cart
2. View Cart Content
3. Click Google Checkout button to complete transaction via Google
Cart
Note: Shipping details are available in
the Google Cart web page.
PayPal (PP) Purchase Process is a multi-step secure process
1. Add to Cart (Note: if you have not signed
in you are using the Temporary Cart).
2. View Cart Contents (Note: You must sign in or register to
continue)
3. Shipping Details
4. Payment Details
5. Order Confirmation
6. Click Continue button to proceed to complete transaction via
PayPal Cart
Credit Card (CC) Purchase Process is a multi-step
secure process:
1. Add to Cart (Note: if you have not signed in you are using the Temporary
Cart).
2. View Cart Contents
3. Shipping Details
4. Payment Details
5. Order Confirmation
6. Click Continue button to proceed to complete transaction via
PayPal Cart
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5.
BUSINESS SECTION
INTRODUCTION
How can I use
images that I purchase at Images By Davido LLC?
Images are provided through license agreements for either Editorial
Use or Rights Managed Use. See
License Agreements.
What is Commercial Use?
Commercial (for profit) use license allows using images on the
commercial basis. These images can be used in a variety of ways, in
advertisements; book covers; in magazines; calendars; etc. There are
known restrictions to commercial use images, that is, generally
images containing recognizable individuals or property cannot be
used for commercial use without proper release forms. Also, images
containing logos, brand/product names, and other trademarked or
copyrighted symbols cannot be used for commercial use. See
License Agreements.
What is Editorial Use?
Editorial Use images are generally those photographs containing
identifiable human faces without a signed model release. Editorial
photographs may not be used for commercial purposes. However, they
may be used for news, of public interest or educational purposes.
Editorial rights are licensed on a use-by-use basis. See
Editorial Use License Agreement.
What is ‘Rights-Managed’ Licensing?
Rights-Managed (RM) This means you pay for a license to use a single
image for a specific use for a defined period of time.
Rights-managed images are licensed on use-by-use basis. The fee is
generally calculated using several factors i.e., print run, size,
duration of use, placement and geographic distribution. See
Rights Managed License Agreement.
What is ‘Royalty-Free’ Licensing?
Royalty-Free (RF) This means you pay for a license that allows you
to use the image in as many different projects as you like, for an
unlimited time period. Royalty-free images may be used multiple
times for multiple projects without incurring additional fees. The
fee is based on the size of the image you need, not the specific
use. We are not providing RF licensing at this time.
What is a release?
A release is a signed documented agreement on which an individual or
property owner gives permission to the photographer for the image to
be reproduced commercially.
Are your photographs model and/or property released?
Each image appearing on our web site is marked as to whether a model
and/or property release has been attained. Signed releases are kept
on file at Images by Davido LLC. If you are licensing an image you
can request a copy of a particular release using the
Email Contact
Info
RE:
Business Sales. Images without releases should only be used
in editorial works.
Downloading
and Business Purchase Information
If you are interested in downloading an image or making an image
purchase (instead
of a print purchase)
details are available via email request (use the following link:
Customer Service Download Link.
Please include ID of image you are requesting (in the space
provided in the Subject Area). Thank you.
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This page last updated
06/04/2008
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© 2005 IMAGES BY DAVIDO, LLC